Industry Insights

The dreaded complaint. You work your backside off for a client and then out of nowhere you receive the email. Subject: COMPLAINT. It feels like a kick in the teeth. You can’t help taking it [...]

You will find your obligations relating to supervision in Chapter 7 of the Code of Conduct. In particular, outcome 7.8, which states that you must have ‘a system for supervising clients’ matters, [...]

Lisa Charles explains why attendance notes are integral to a well-run file. Part of my role is to undertake file reviews – yup I’m one of those annoying people who nit-picks through your [...]

Introduction to SRA Regulation for ABSs from Jonathon Bray

The SRA Risk Outlook 2017/18 was published on the 25th July.  There are eight priority risks identified for the coming year, namely: Lack of access to legal services Standards of service [...]

Anti-virus software Software that can detect the presence of a virus within a computer file and warn you there is a problem. Anti-spam filter   ‘Spam’ is unsolicited commercial email and these [...]

From the 17th July you will have four weeks to complete your firm’s diversity data and report to the SRA.  It may be way down the list of priorities, and what difference does it make anyway [...]

We often get asked questions about accountants’ reports, here we hope to answer some of those questions for you: Do you need to obtain an accountant’s report? In short – yes you do if [...]

Monday 26 June saw the 2017 Money Laundering Regulations – or, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, to give them [...]

What is it? The GDPR was drafted in order to streamline and simplify the data protection laws of each member country.  The EU wanted: To give people more control over how their personal data was [...]