In Industry Insights

The SRA Transparency Rules require solicitors to publish price information on their websites in the following practice areas:

  • Residential conveyancing
  • Probate
  • Motoring offences
  • Immigration
  • Employment tribunals (public and businesses)
  • Licensing applications (businesses)
  • Debt recovery (businesses)

Remember that:

  • Pricing information means the typical overall cost and the basis of charging e.g. hourly rate or fixed fee
  • You need to include disbursements and VAT, being specific about the current rates that apply
  • Where it is impossible to anticipate disbursements, give a realistic range based on your experience
  • There also needs to be information about the people carrying out these services, including their qualifications and experience – and you should link to this directly from the pricing information
  • All pricing and service information should be easy to find (‘prominent’) on your website – this means putting it in the same pages that describe the services, rather than buried in a footer
  • The SRA Guidance includes some template price and service wording to get you started

ALL SRA-Regulated firms’ websites also need to display:

  • The SRA Digital Badge (aka ‘clickable logo’)
  • Complaints procedure, which includes how to escalate complaints to the Legal Ombudsman and the SRA
  • The words “Authorised and regulated by the Solicitors Regulation Authority”
  • SRA number

There is also a general obligation for publicity to be accurate and not misleading.

In November 2019 – a year after the Transparency Rules came into force – only 25% of solicitors’ websites were compliant

The SRA is willing to issue fines for non-compliance. We have seen fines of £1,000 (plus costs) with practising restrictions.

Contact us for a Website Compliance Audit.

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