An Introduction to Conduct in Legal Office


Lorraine Richardson


Legal professionals are bound by rules of professional conduct. A failure to comply with these obligations can have serious consequences for the individuals involved and the firm. Our responsibilities to our clients go to the heart of the client relationship.

This practical course will consider confidentiality, conflicts of interest and how these link to client care.

Level – this course is aimed at support staff, paralegals and secretaries but would be a useful refresher for qualified staff.


  1. What is the duty of confidentiality?
  2. What are conflicts of interest and how do we identify them?
  3. What do the new SRA Standards and Regulations say?
  4. How do these link to effective client care?
  5. Why should we care?
  6. What if things go wrong?
  7. Practical examples.


Group session (max. 20 delegates)


3 hours

Trainer Profile

Lorraine Richardson (MA) Cantab is an experienced solicitor and freelance legal trainer, specialising in residential conveyancing. Lorraine has a wealth of experience in legal training in a variety of legal training organisations and both designed and delivered the Land Registry Qualification whilst with the College of Law. Lorraine has also designed and delivered many management-related courses including Client Care and Professional Standards, Management Courses Stage 1 & 2 and Presentation Skills.

Lorraine delivers bespoke courses for in house firms and also covers: compliance, legal skills and professional conduct. Lorraine is a co-editor of the popular and practical Law Society publication ‘Conveyancing Forms and Procedures’. Lorraine is a main contributor for the monthly update publication for practitioners, ‘The Practical Lawyer’.

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