The Legal Ombudsman (LeO) has announced that it is delaying changes to its scheme rules until January 2016. This means that the changes anticipated for 9 July will no longer go ahead.
Amongst those changes was an increase in the time limit (from 6 to 12 months) for complaints to be escalated to the LeO after the firm’s complaints procedure has been exhausted. When this change does eventually come into force, firms will have to amend their client retainer documents and complaints policies.
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