By Jonathon Bray Posted 8th December 2023 InComplaints compliance SRA2023-12-082023-12-08https://www.jonathonbray.com/wp-content/uploads/2018/01/jonathon-bray-logo-hires-small.pngJonathon Brayhttps://www.jonathonbray.com/wp-content/uploads/2018/01/jonathon-bray-logo-hires-small.png200px200px 0 Jonathon Bray article on complaints handling Jonathon BrayRecent PostsLaw Firm Compliance Year Round-UpWhy law firms need an AI policy: safeguarding professionalism in the age of legal robotsRegulatory Settlement Agreements – Are they really an “agreement”, or easy wins for a coercive regulator?Seismic shifts in AML training: What law firms need to know