By Jonathon Bray Posted 17th March 2023 InLEO scheme2023-03-172023-03-17https://www.jonathonbray.com/wp-content/uploads/2018/01/jonathon-bray-logo-hires-small.pngJonathon Brayhttps://www.jonathonbray.com/wp-content/uploads/2018/01/jonathon-bray-logo-hires-small.png200px200px 0 Solicitors will have to make some changes to their complaints policies by 1 April 2023 Jonathon BrayRecent PostsWhat “the COFA who trusted the numbers too much” should have knownDeputy COLP/COFA: the simplest resilience upgrade your firm can makeThe hidden cost of non-compliance in law firms: firefighting isn’t freeA tale of the COFA who trusted the numbers too much