An apology is a the best way to handle a complaint
by Sophie Cisler Personal injury lawyers know something that often surprises their colleagues in other areas: for many clients, money isn’t the main thing. Even when the final settlement is [...]
SRA regulation through declaration: A necessary nudge or a nasty trap?
The Solicitors Regulation Authority’s recent thematic review of high-volume claims has done more than just highlight questionable practices; it’s reintroduced a regulatory instrument [...]
Legal Ombudsman starts publishing upheld complaints — what does this mean for law firms?
The Legal Ombudsman (LeO) has begun using its powers to publish detailed decisions where complaints have been upheld, aiming to improve transparency and help clients make better-informed choices. [...]
When conduct unravels: undertakings, integrity and the solicitor’s duty
The Solicitors Disciplinary Tribunal’s recent decision in SRA v Stevens (Case No. 12691/2024) has sent a clear reminder to the profession about the non-negotiable nature of integrity and [...]
Compliance Officers Anonymous: real talk on conflicts, AML, and sleepless nights
We recently hosted one of our most candid and engaging webinars to date: Compliance Officers Anonymous. The concept was simple — a safe, judgment-free space where compliance officers and law firm [...]
Stuck between a rock and a SAR(d) place? Balancing privilege and suspicious activity reporting
By Sophie Cisler We don’t tend to talk about Legal Professional Privilege (LPP) and Suspicious Activity Reports (SARs). The SRA guidance note on Proceeds of Crime has a very short section on LPP [...]
How to test your Business Continuity Plan without causing chaos (or setting the building on fire!)
By Sam Bray Let’s be honest — most law firms do have a Business Continuity Plan (BCP) tucked away somewhere. It’s been signed off, it ticks the right boxes, and it might even be sitting neatly in [...]
One hat too many? Why it makes sense to rotate Compliance Officers
By Samantha Bray It started with a simple question: Should we rethink how we approach the role of the COLP? But as is often the case, pulling at that thread opened up a wider conversation about [...]
9 things we learned about Lawtech and AI from our latest webinar
AI is already in your law firm. That was the headline message from our recent session, Getting AI Right – A Practical Guide, hosted live on 4 June. This popular compliance webinar brought [...]
The seven stages of AML compliance (when the audit doesn’t go to plan)
By Sophie Cisler So, you’ve had an AML audit — maybe it was carried out internally, maybe by a consultant, or perhaps even (gulp) by the SRA. And to be blunt, it didn’t go the way you hoped. If [...]
