Industry Insights

Creating a positive culture in law firms is no longer a matter of motivational posters or aspirational slogans. It has become a regulatory requirement, and rightly so. The SRA is clear that firms [...]

By Liz Bond In our recent piece ‘Don’t Treat Clients Like Commodities’, we looked at bulk client file transfers and how to make things easier for clients. Now, we’re turning the lens on the firm [...]

Our recent half-day “AML building blocks” workshop with FirstAML was all about turning a messy pile of AML obligations into a coherent, working system. Over the morning, 170 delegates followed [...]

The widely-reported Mazur case goes to the heart of how many firms are actually run. The High Court has confirmed, in very clear terms, that only an “authorised person” under the Legal Services [...]

By Sophie Cisler The SRA’s latest thematic review on source of funds and source of wealth opens with a line that should make every MLRO wince: “We are concerned by the continued levels of [...]

By Sophie Cisler GPs call them “heart-sink patients”: the people for whom you just can’t do anything right. In the legal world, the euphemism is the “difficult” client. They might be constantly [...]

By Samantha Bray I sold my car last weekend. And no, it was not to that company so you can stop singing the tune in your head….. After the car was collected, I went online to retrieve my policy [...]

By Ed Marshall At the risk of making you utter the phrase “not another AML blog post”, welcome to another anti-money laundering blog post. The idea for this one came from our recent visit to the [...]

By Sophie Cisler It’s been a bit of a wild ride in legal services regulation recently. We’ve had the Axiom Ince and now SSB reports, with deep criticisms of the SRA. Only a few weeks ago, the [...]

The COLP COFA conference always gives a useful into what the regulator is worried about, where supervision is heading, and how firms should respond. Here are the headlines we took away. 1) The [...]