Solicitors’ Ethics: Houston, we have a problem
By Sophie Cisler I was excited speak at the Legal Compliance Collective discussion forum earlier this week on the topic Solicitors’ Ethics – Where Are We Going? We’ve been wringing our [...]
Government consultation: Proposed amendments to the Money Laundering Regulations
By Sophie Cisler Hurrah, it’s finally here! Trailed for the last several months, the government has now published the draft amendments to the Money Laundering Regulations (the consultation paper [...]
Solicitors’ PII market update: Lessons from the 2025 insurance renewals
Professional indemnity insurance (PII) renewals are always a nervous time for law firms. With premiums remaining one of the top three overheads for most practices, getting the best possible terms [...]
The “Michelin Guide” to matter risk assessments: A fine-dining framework for spotting risk in every course of a matter
By Sophie Cisler Imagine a restaurant. Or better yet, picture the restaurant and its kitchen. If you’ve watched The Bear (available on Disney+), you know the contrast. The restaurant is [...]
An apology is a the best way to handle a complaint
by Sophie Cisler Personal injury lawyers know something that often surprises their colleagues in other areas: for many clients, money isn’t the main thing. Even when the final settlement is [...]
SRA regulation through declaration: A necessary nudge or a nasty trap?
The Solicitors Regulation Authority’s recent thematic review of high-volume claims has done more than just highlight questionable practices; it’s reintroduced a regulatory instrument [...]
Legal Ombudsman starts publishing upheld complaints — what does this mean for law firms?
The Legal Ombudsman (LeO) has begun using its powers to publish detailed decisions where complaints have been upheld, aiming to improve transparency and help clients make better-informed choices. [...]
When conduct unravels: undertakings, integrity and the solicitor’s duty
The Solicitors Disciplinary Tribunal’s recent decision in SRA v Stevens (Case No. 12691/2024) has sent a clear reminder to the profession about the non-negotiable nature of integrity and [...]
Compliance Officers Anonymous: real talk on conflicts, AML, and sleepless nights
We recently hosted one of our most candid and engaging webinars to date: Compliance Officers Anonymous. The concept was simple — a safe, judgment-free space where compliance officers and law firm [...]
Stuck between a rock and a SAR(d) place? Balancing privilege and suspicious activity reporting
By Sophie Cisler We don’t tend to talk about Legal Professional Privilege (LPP) and Suspicious Activity Reports (SARs). The SRA guidance note on Proceeds of Crime has a very short section on LPP [...]
