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Creating a positive culture in law firms is no longer a matter of motivational posters or aspirational slogans. It has become a regulatory requirement, and rightly so. The SRA is clear that firms [...]

By Liz Bond In our recent piece ‘Don’t Treat Clients Like Commodities’, we looked at bulk client file transfers and how to make things easier for clients. Now, we’re turning the lens on the firm [...]

Our recent half-day “AML building blocks” workshop with FirstAML was all about turning a messy pile of AML obligations into a coherent, working system. Over the morning, 170 delegates followed [...]

Another edition of COLP Insider, another round of regulatory fun and games… In this edition we’re looking at three themes that keep cropping up in conversations with clients. First, [...]

The widely-reported Mazur case goes to the heart of how many firms are actually run. The High Court has confirmed, in very clear terms, that only an “authorised person” under the Legal Services [...]

By Sophie Cisler The SRA’s latest thematic review on source of funds and source of wealth opens with a line that should make every MLRO wince: “We are concerned by the continued levels of [...]

By Sophie Cisler GPs call them “heart-sink patients”: the people for whom you just can’t do anything right. In the legal world, the euphemism is the “difficult” client. They might be constantly [...]

By Samantha Bray I sold my car last weekend. And no, it was not to that company so you can stop singing the tune in your head….. After the car was collected, I went online to retrieve my policy [...]

A Chartered Accountant by training, Sean brings over 29 years of experience with the Solicitors Regulation Authority (SRA) and the Law Society. He concluded his career at the SRA as Head of [...]

Hello again, This week’s edition is more treat than trick, we hope. We share our takeaways from the SRA COLP COFA conference, and turn our attention to what we don’t know about the [...]