Top tips for avoiding and handling complaints
The dreaded complaint. You work your backside off for a client and then out of nowhere you receive the email. Subject: COMPLAINT. It feels like a kick in the teeth. You can’t help taking it [...]
Who supervises the supervisor?
You will find your obligations relating to supervision in Chapter 7 of the Code of Conduct. In particular, outcome 7.8, which states that you must have ‘a system for supervising clients’ matters, [...]
